ITS Technologies & Logistics

Customer Engagment Specialist

US-OR-Corvallis
Type
Regular Part-Time

Overview

ITS ConGlobal is North America's largest full-service supplier to the intermodal industry.

ConGlobal provides equipment repair, maintenance, storage and redistribution services to global shipping and leasing companies. ITS ConGlobal is also a leading retailer of standard and modified equipment in new and used condition to consumers, corporations, and government and military institutions.

 

ITS ConGlobal is seeking several part-time Customer Engagment Specialists to join our team. 

Our Service Specialist provides exceptional service by email and phone. They process quotes and orders through
our system, answer questions, and resolve issues promptly. They quote prices and delivery specifications
accurately and assist other departments such as the sales team.

Responsibilities

  • Address customers in a professional, courteous manner with a positive attitude and active listening
  • Follow established processes for ensuring a quality customer experience and positive customer experience
  • Expedite all service requests with urgency and accuracy to meet or exceed customer expectations
  • Work and collaborate effectively as part of your customer experience team, including Commercial and Specialist support individuals
  • Communicate effectively and establish professional relationships with customers, suppliers and other ConGlobal associates
  • Identifies any potentail problem issues and notifies supervsior
  • Understand and adhere to company policies and procedures
  • Ability to plan and execute with minimal supervision
  • Self-Motivated, have initiative, goal driven
  • Other duties that may be assigned by management

Qualifications

  •  High School Diploma
  •  Unlimited minute cell phone plan
  •  Current customer service related experience preferred
  •  Excellent verbal and written communication skills
  •  Ability to understand and follow verbal instructions
  •  Ability to communicate effectively
  •  Ability to perform job functions while maintaining a positive demeanor

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