Customer Service Representative

Job Location US-TX-La Porte
Type
Regular Full-Time

Overview

ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record.  We’re currently seeking a Customer Service Representative (CSR) to join our team.

Hiring Immediately!

Starting pay $16 - $18 per hour DOE

Full Benefit Package!

Matching 401K 

The Customer Service Representative provides exceptional service by email and phone. They process quotes and orders through our system, answer questions, and resolve issues promptly. They quote prices and delivery specifications accurately and assist other departments such as the sales team.

Responsibilities

  • Address customers in a professional, courteous manner with a positive attitude and active listening
  • Follow established processes for ensuring a quality customer experience and positive customer experience
  • Expedite all service requests with urgency and accuracy to meet or exceed customer expectations
  • Work and collaborate effectively as part of your customer experience team, including Commercial and Specialist support individuals
  • Communicate effectively and establish professional relationships with customers, suppliers and other ConGlobal associates
  • Identifies any potentail problem issues and notifies supervsior
  • Understand and adhere to company policies and procedures

Qualifications

  •  High School Diploma
  •  Current customer service related experience preferred
  •  Excellent verbal and written communication skills
  •  Ability to understand and follow verbal instructions
  •  Ability to communicate effectively
  •  Ability to perform job functions while maintaining a positive demeanor
  •  Ability to plan and execute with minimal supervision
  •  Must be Self Motivated, have initiative and be goal driven 

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