Customer Service Representative (CSR)

ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We’re currently seeking a Customer Service Representative. 

The CSR's primary role is creating and fostering a strong relationship between ITSC and our Customers.

Customer Service Representative

• Maintains accurate records of customers’ equipment inventory and relevant activities
• Develops and maintain effective, professional communications with customers
• Maintains accurate records of all inbound and outbound equipment
• Inputs repair estimates for Owner of equipment
• Obtains requisite approvals from Leasers and/or Owners
• Schedules equipment surveys
• Adjusts repair estimates per instructions from surveyor/owner/leaser
• Updates TEC when equipment is repaired
• Prepares billing paperwork for repaired units daily
• Responsible for monthly storage and handling billing reports
• Coordinates scheduling of on-hires with yard supervisor
• Works with shop supervisor to prioritize equipment repair
• Updates TEC system with sales equipment repairs and movement

This is an exciting time at ITS and we’re growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.

• Must have a high school diploma or equivalent education
• Should be computer literate familiar with Microsoft software
• Energetic and customer driven
• Good organizational skills
• Effective verbal and written communications
• Courteous customer communication skills
• Must have a valid driver’s license
• Consistently exhibits satisfactorily levels of performance
• Hours are Monday-Friday 7am-5pm 

All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.